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Delivery

Delivery across Kazakhstan

We deliver doors, moldings and hardware to Astana, Almaty, Shymkent and 20 more cities in Kazakhstan. The delivery date and time are agreed in advance.

Terms at a glance

  • delivery to the building entrance, a private house or a construction site;

  • carrying up to the floor and inside — by arrangement;

  • every leaf and component ships in factory packaging;

  • the cost is calculated for each order and quoted before confirmation.

Delivery stages

  1. We assemble the order.
    We check the order against the specification and prepare it for shipping.

  2. We call you.
    We confirm the address, a convenient day and time, and whether you need carrying up.

  3. We deliver.
    We send the order with our own vehicle or a transport company, depending on the city.

  4. We hand it over.
    You check the number and condition of the packages and sign the documents.

What to prepare before the vehicle arrives

  • clear access to the building;

  • a place for unloading;

  • a working elevator if carrying up is ordered;

  • a dry room where the doors can be stored until installation;

  • someone to receive the order.

How to accept an order

On receipt, check:

  • the number of packages and items on the delivery note;

  • that the packaging is intact, with no dents or tears;

  • that the models and colors match the order.

If something is damaged

Don't throw away the packaging and don't install the damaged product. Photograph the packaging, the labels and the damage itself, make a note in the documents and write to or call a manager — we'll sort it out.

Questions and answers

How much does delivery cost?

It depends on the city, address, order volume and whether carrying up is needed. A manager will quote the exact amount before you place the order.

Do you deliver to my city?

We work with 23 cities in Kazakhstan. If your town isn't on the list, check with a manager — delivery can usually be arranged.

Will you carry the doors up to the apartment?

Yes, if arranged in advance. The cost depends on the floor and whether there's an elevator.

Can I order installation right away?

Yes, in most cities installation is done by our own installers or trusted partners.

Peace of mind until installation

We're responsible for your order until it reaches you: we make sure the doors arrive on time, undamaged and complete.

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Interiors